Dear PG&E stakeholders,
Allow me to proudly introduce this first in a series of PG&E newsletters to share good news with you.
This newsletter is a product of the recently formed Bay Area Regional Leadership Team (BARLT), which was created to provide a better Local Presence to our customers and so we can serve as local representatives of PG&E in our communities. The team includes myself (Brandon Hernandez, Corporate Affairs Director), Gas Operations Director Steve Redding, Electric Operations Director Andrew Dashner and Customer Care Director Jess Brown. I look forward to their partnership.
Each month, we plan to share news from our Bay Area Region that shows how PG&E is strengthening our relationships with our customers and ensuring that we are providing them safe, reliable and affordable service.
The articles included come from Currents, a website that provides news and perspectives from PG&E.
Bay Area Regional Leadership Team
MONTH IN REVIEW: AUGUST 2013
Some simple gardening was on Elena Arraji’s to-do list this past weekend. The Walnut Creek woman got a helpful safety reminder from PG&E— the day before National Safe Digging Day (Aug. 11) — while visiting The Home Depot for gardening supplies. PG&E hosted safety events Saturday outside The Home Depot stores in Concord, East Palo Alto and Fresno. The events helped remind business and residential customers of the importance of calling 811 prior to any digging project whether it’s installing a mailbox or planting a tree. Or for Arraji, flowers.
Although natural disasters and other emergencies are unpredictable and often beyond control, what can be controlled is the response to these situations. That’s the mission of PG&E’s Gas Emergency Preparedness department, which plays a critical role in protecting public safety.
Customers spoke and PG&E listened. Starting Friday (Aug. 2), the utility’s 6.2 million customers will receive an all-new energy statement for electric and gas services, featuring a larger type size, at-a-glance billing numbers and new information that will help them better understand and manage their energy usage.
Based on reports from the Vallejo Police Department of a recent home invasion where people posed as utility workers, PG&E is providing tips to help customers recognize utility imposters. Some imposters pose as utility workers to gain entry into a home and steal from unsuspecting residents. Others call customers to warn that their service may be cut off if they fail to pay a past due bill with a credit card, gift card or checking account. PG&E takes the security of its customers seriously and cooperates with law enforcement to protect its customers.
Military veterans were treated to an afternoon of Oakland A’s baseball this past weekend as PG&E continued its sponsorship of the team’s “A it Forward” program that provides community members with free tickets and other surprises. On Sunday (Aug. 4), 89 veterans, staff and family affiliated with the VA Palo Alto Health Care System attended the A’s game against the Texas Rangers. Among them were 56 veterans, including three who raised an American flag and two A’s flags in left field during the National Anthem.
We hope that you find this information helpful as we work to enhance our local presence in the communities we serve. If you have any questions on any of the information included in this email, please reach out to one of us.
Bay Area Regional Leadership Team
Corporate Affairs Director
Gas Operations Director
Electric Operations Director
Customer Care Director